CS101 Introduction to Computing GDB Solution February 19, 2015

GDB of the subject Introduction to Computing (CS101) is going to upload in a couple of days, before submitting the GDB, please read all instructions thoroughly. The GDB will remain open for two days (48 hours). You may submit your GDB from” February 18, 2015 To February 19, 2015, 11:59 PM”. GDB Topic: “HOU SHOP” is an online shopping Mall that deals in electronic and garment products. Mr. Hussain and Mr. Omer are the customer support officers (CSO) of “HOU SHOP”. People get all the required information like, Price, Quantity, size, made, availability of desired product and other needed information online from the website as well as from the CSOs by sending them E-mails and instant messaging(IM). Mr. Hussain and Mr. Omer communicate with each other and with customers about their queries/problems through E-mails and IM messages. These CSOs also remain in contact on and off during their shifts through exchange of messages via e-mail and IM. In your view point, which source of exchanging information (i.e. E-mails or IM) is best in the above mentioned scenario? Support your comments with solid reasons.